Make sure that the small USB-REMOTE-DONGLE is inserted in the stick. (It should be inserted by factory defaults). Make sure the AAA batteries are juiced up and running. Sometimes interference between wifi and the remote dongle cause´s the gyro to mal-function. To sort this you will need to buy an usb extension cord (10 cm´s should be enough) or an USB-Hub. Find it at your local store or on the www (Search: USB HUB) or click this link: Hvor køber jeg en USB-Hub?